We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.
We will credit your account when any one of the following occurs:
Low quality print: The print washes away after a couple cycles in the washing machine.
Printing error: The design printed is materially different from the order and artwork specifications provided to us.
Incorrect print specifications: The size or placement of the print is more than 1.0″ off from the provided measurements.
Missing garments: One or more garments are missing from the order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards.
- Any item not in its original condition, is damaged for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
To complete your return, we require a receipt or proof of purchase.
Filing a claim:
To file a claim, send an email to firstname.lastname@example.org and include your order number.
If your claim is in regards to a printing error, please include photographs of the error and return the affected garments to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.
Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1 to 2 days on our end and then it can take up to one week to show up on your credit card or bank statement depending on your bank or card issuer.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Returns without cause:
Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.
Because orders are processed quickly after they are received, we do not allow cancellations after an order is placed.
Please do not send your purchase back to the manufacturer.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
500 Westover Dr #17493
Sanford, NC 27330
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
500 Westover Dr #17493
Sanford, NC 27330
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If we where running a free shipping promotion when you bought your items then the normal shipping costs that we charge will be deducted from your returned item refund as well.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping any item back to us, you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.